Pediatrics Patient Services Specialist — Career Growth

Baystate Health; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition assistance

CEUs and training

Career growth

Employer retirement match

Paid time off

Job summary

Baystate Health is seeking a Patient Service Representative to join the Pediatrics team in Springfield, MA. The role involves greeting patients, verifying demographics and insurance, scheduling, and handling payments in a HIPAA-compliant environment.

You will work with multi-disciplinary teams, support patient flow, and ensure accurate data entry and documentation across visits, referrals, and check-out processes in a busy care setting.

Qualifications

• High School Diploma/GED required.
• 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).

Responsibilities

• Greet patients at reception and verify demographics.
• Register patients and verify insurance coverage.
• Check out patients, process payments and schedule follow-ups.
• Answer calls, route messages, and prepare medical records per HIPAA.

Skills

Customer service

Insurance verification

HIPAA compliance

Medical receptionist

Education

High School Diploma/GED

Tools

Automated systems

Job description

Baystate Health is seeking a Patient Service Representative to join the Pediatrics team in Springfield, MA. The role involves greeting patients, verifying demographics and insurance, scheduling, and handling payments in a HIPAA-compliant environment.

You will work with multi-disciplinary teams, support patient flow, and ensure accurate data entry and documentation across visits, referrals, and check-out processes in a busy care setting.