Pediatrics Patient Service Representative — Growth & Benefits

100 Baystate Medical Center; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking a Patient Service Representative for the Pediatrics team in Springfield, MA. You will be the first point of contact, handling patient reception, registration, and insurance verification, while collaborating with a multidisciplinary care team to support patient care.

Responsibilities include greeting patients, verifying demographics, validating insurance, collecting co-pays, scheduling appointments, and processing referrals and documents in a HIPAA-compliant

Qualifications

• High School Diploma or GED required.
• Experience in PSR or healthcare setting preferred.
• Must have strong customer service and communication skills.

Responsibilities

• Greet patients and verify demographics at check-in.
• Verify insurance coverage and pre-authorizations.
• Collect co-pays and document balances.
• Schedule and coordinate appointments per guidelines.
• Assist with check-out and referrals for future visits.
• Route calls and manage administrative messages in HIPAA-compliant manner.

Skills

Customer service

HIPAA awareness

Communication skills

Teamwork

Education

High School Diploma/GED

Job description

Baystate Health is seeking a Patient Service Representative for the Pediatrics team in Springfield, MA. You will be the first point of contact, handling patient reception, registration, and insurance verification, while collaborating with a multidisciplinary care team to support patient care.

Responsibilities include greeting patients, verifying demographics, validating insurance, collecting co-pays, scheduling appointments, and processing referrals and documents in a HIPAA-compliant