Patient Experience Specialist - Front Desk & Triage

MFS Investments; Brookline (MA); Hybrid; USD 41,000 - 47,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Patient Representative to be the first point of contact for patients, families, and providers. You will support call center operations and coordinate patient care across multiple disease centers.

The role emphasizes excellent customer service, multitasking, and problem-solving to ensure a smooth patient entry into the Dana-Farber system. Prior call center experience is preferred.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Administrative and/or customer service experience strongly preferred.
• Experience in a call center or phone service setting preferred.

Responsibilities

• Triages calls and resolves questions directly when possible.
• Acts as a liaison for patients, caregivers, clinicians, and staff across disease centers.
• Provides administrative support and coordination for patient care, mainly for incoming calls.

Skills

Communication

Organizational skills

Time management

Customer service

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

PC literacy

Job description

Dana-Farber Cancer Institute in Boston is seeking a Patient Representative to be the first point of contact for patients, families, and providers. You will support call center operations and coordinate patient care across multiple disease centers.

The role emphasizes excellent customer service, multitasking, and problem-solving to ensure a smooth patient entry into the Dana-Farber system. Prior call center experience is preferred.