Patient Experience Specialist

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 41,000 - 47,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks a Patient Representative to be the first impression for patients, handling incoming calls and coordinating care across disease centers. You will triage inquiries, provide information, and support administrative tasks to ensure smooth entry into the Dana-Farber system.

Strong customer service and multitasking abilities are essential, with emphasis on compassionate patient interaction.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Administrative and/or customer service experience strongly preferred.
• Experience in a call center or phone service setting preferred.
• Excellent multitasking and problem-solving abilities.
• Strong communication and customer service skills.

Responsibilities

• Serve as first point of contact for patients, caregivers, clinicians, and staff via phone and portal.
• Triage calls and resolve questions directly or escalate to disease centers as needed.
• Provide administrative support and coordination for patient care and appointments.
• Accurately document interactions and maintain patient information with confidentiality.
• Collaborate with the Welcome Center team to ensure seamless patient experience.

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Dana-Farber Cancer Institute in Boston, MA, seeks a Patient Representative to be the first impression for patients, handling incoming calls and coordinating care across disease centers. You will triage inquiries, provide information, and support administrative tasks to ensure smooth entry into the Dana-Farber system.

Strong customer service and multitasking abilities are essential, with emphasis on compassionate patient interaction.