New Patient Concierge & Scheduling Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Scheduling professional to manage inbound calls, coordinate patient intake, and schedule initial visits with clinicians. The role emphasizes exceptional customer service, accurate data capture, and adherence to scheduling guidelines to ensure timely care.

The position requires a bachelors degree in health administration or related field, and up to one year of healthcare or customer service experience.

Qualifications

• Bachelors degree in health administration or related field preferred.
• Up to 1 year of experience in healthcare and/or customer service.
• Strong communication and interpersonal skills required.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answers general questions, with the goal of resolving requests in real time.
• Completes patient intake for each caller, including those resolved or requiring action by the New Patient Coordinator.
• Recognizes emergencies and responds using standard procedures and critical thinking.
• Schedules appointments following guidelines that support continuity of care and timely communication.

Skills

Communication skills

Organizational skills

Customer service

Phone etiquette

Multitasking

PC proficiency

Education

Bachelor's degree in health administration or related field

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston, MA is seeking a New Patient Scheduling professional to manage inbound calls, coordinate patient intake, and schedule initial visits with clinicians. The role emphasizes exceptional customer service, accurate data capture, and adherence to scheduling guidelines to ensure timely care.

The position requires a bachelors degree in health administration or related field, and up to one year of healthcare or customer service experience.