Patient Experience Specialist — Front Desk & Support

One Medical; Dublin (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Competitive Medical, Dental and Vision

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical in Dublin seeks a Member Support Specialist (Administrative Assistant) who will serve as the in-office ambassador for patients, ensuring a warm, on-brand lobby experience and helping with intake, scheduling, and insurance verification.

You will master Slack, G-suite, Zoom and the 1Life EMR to support providers and patients, perform opening/closing duties, and contribute to a collaborative, feedback-driven team focused on delivering outstanding care.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proven ability to persist through change and act under pressure with proactive action.
• Proficiency with typing, internet navigation and multiple software systems.
• Base pay is $24.00 per hour for a full-time schedule.

Responsibilities

• Deliver impeccable C-I-CARE interactions and ensure a fluid in-office experience during patient intake and scheduling.
• Handle front of house duties including check in/out, insurance verification and prep tasks.
• Support team development through huddles, problem solving and ad hoc provider assistance.
• Master Slack, G-Suite, Zoom and 1Life EMR to interact with staff and patients daily.
• Perform opening/closing duties and maintain appearance of patient and staff spaces.

Skills

Customer service

Communication skills

Team player

Problem solving

Tech-savvy

Tools

Slack

G-Suite

Zoom

1Life EMR

Job description

One Medical in Dublin seeks a Member Support Specialist (Administrative Assistant) who will serve as the in-office ambassador for patients, ensuring a warm, on-brand lobby experience and helping with intake, scheduling, and insurance verification.

You will master Slack, G-suite, Zoom and the 1Life EMR to support providers and patients, perform opening/closing duties, and contribute to a collaborative, feedback-driven team focused on delivering outstanding care.