Patient Relations Specialist

Socket.dev; Vinton (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Low-cost medical insurance

Dental & vision insurance (zero-premiu

Company 401(k) match

Generous PTO

Educational assistance

Wellness program

Employee assistance program

Seasonal bonuses

Fridays early-out

Job summary

Mountain State Oral and Facial Surgery is seeking a team-oriented front desk assistant to support patients across our clinics. You will handle scheduling, check-in/out, charting, and insurance confirmation while ensuring a welcoming, confidential environment.

The role emphasizes excellent communication, organization, and computer skills in a fast-paced setting. Experience in customer service and a high school diploma are preferred; training and education opportunities are offered along with a

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and organizational skills.
• Must possess adequate computer skills and be detail-oriented.

Responsibilities

• Schedule appointments for patients.
• Check in and check out patients.
• Scan and file patient records.
• Collect patient payments.
• Maintain a clean and professional waiting area.
• Answer patient phone calls and inquiries.
• Confirm appointments with patients.
• Assist with charting and updating records.
• Verify patient insurance information.
• Maintain confidentiality of patient information.
• Ensure exceptional patient experience and flow.
• Perform any other duties to support operations.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer skills

Detail-oriented

Professionalism

Training/CE requirements

Fast-paced environment

Policy adherence

Reliable transportation

Education

High School Diploma or equivalent

Customer service experience

Job description

About Mountain State Oral and Facial Surgery:

Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we’re not only dedicated to clinical excellence—we’re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We’re looking for team-oriented professionals who are passionate about growth and excellence.

Provides customer service support to patients

• Scheduling appointments
• Conducts patients check in/ check out
• Scans/ files
• Collects patient payments
• Maintains clean and professional working environment, including the waiting room
• Answers patient phone calls
• Confirms appointments
• Assists with charting
• Confirms patient insurance
• Maintains strict confidentiality
• Ensures exceptional customer experience
• Any duties required to maintain patient flow and any other extra duties as assigned

Required Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• Must have reliable transportation
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• Must have reliable transportation

Education and Experience:

• High School Diploma or equivalent required
• Customer service experience

Physical Requirements:

• Frequent sitting and squatting
• Frequent bending and twisting

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!