Patient Experience Associate - Daytime, Growth & Benefits

Socket.dev; Vinton (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Low-cost medical insurance

Dental & vision insurance (zero-premiu

Company 401(k) match

Generous PTO

Educational assistance

Wellness program

Employee assistance program

Seasonal bonuses

Fridays early-out

Job summary

Mountain State Oral and Facial Surgery is seeking a team-oriented front desk assistant to support patients across our clinics. You will handle scheduling, check-in/out, charting, and insurance confirmation while ensuring a welcoming, confidential environment.

The role emphasizes excellent communication, organization, and computer skills in a fast-paced setting. Experience in customer service and a high school diploma are preferred; training and education opportunities are offered along with a

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and organizational skills.
• Must possess adequate computer skills and be detail-oriented.

Responsibilities

• Schedule appointments for patients.
• Check in and check out patients.
• Scan and file patient records.
• Collect patient payments.
• Maintain a clean and professional waiting area.
• Answer patient phone calls and inquiries.
• Confirm appointments with patients.
• Assist with charting and updating records.
• Verify patient insurance information.
• Maintain confidentiality of patient information.
• Ensure exceptional patient experience and flow.
• Perform any other duties to support operations.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer skills

Detail-oriented

Professionalism

Training/CE requirements

Fast-paced environment

Policy adherence

Reliable transportation

Education

High School Diploma or equivalent

Customer service experience

Job description

Mountain State Oral and Facial Surgery is seeking a team-oriented front desk assistant to support patients across our clinics. You will handle scheduling, check-in/out, charting, and insurance confirmation while ensuring a welcoming, confidential environment.

The role emphasizes excellent communication, organization, and computer skills in a fast-paced setting. Experience in customer service and a high school diploma are preferred; training and education opportunities are offered along with a