Patient Experience Specialist: Front Desk & Scheduling

The University of Kansas Health System; United States; On-site; USD 23,000 - 29,000; Full time

Job summary

The University of Kansas Health System in Kansas City is seeking a Patient Service Representative for Westwood Medical Pavilion - West to join the ambulatory clinic team. You will perform front desk duties, greet patients, check in, verify demographics and insurance, process appointments in MyChart and EMR, and support the care team as needed.

This full-time role requires at least a high school diploma, 1+ year of customer service or healthcare experience, and solid computer skills (Microsoft

Qualifications

• High School Graduate or GED.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.
• Basic computer skills with MS Office suite.

Responsibilities

• Schedule internal and external referrals and appointments.
• Register patients during scheduling, verify demographics and insurance.
• Assist with MyChart activation and EMR documentation.
• Handle high volume front desk check-in/out and phone reception.
• Collect copays and coordinate follow-up scheduling as needed.
• Support the care team with clinic workflows and patient experience.

Skills

Customer service

Problem resolution

Education

High School Graduate or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System in Kansas City is seeking a Patient Service Representative for Westwood Medical Pavilion - West to join the ambulatory clinic team. You will perform front desk duties, greet patients, check in, verify demographics and insurance, process appointments in MyChart and EMR, and support the care team as needed.

This full-time role requires at least a high school diploma, 1+ year of customer service or healthcare experience, and solid computer skills (Microsoft