Patient Access Specialist: Friendly Front Desk

University of Kansas Medical Center; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Access Representative in Kansas City area to greet patients and visitors, verify demographic and insurance information, and ensure proper reimbursement for visits.

You will manage appointment scheduling, collect co-pays, and coordinate with nursing/medical staff while maintaining a courteous front desk and accurate EMR entries. A high school diploma or GED and related experience are preferred.

Qualifications

• High School Diploma or GED required.
• Previous related experience preferred.

Responsibilities

• Greets customers in prompt, courteous manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork.
• Maintains appointment scheduling system including scheduling, coordinating, and adjusting patient appointments.
• Answers telephone promptly and routes calls to appropriate staff.
• Collects patient co-pays and outstanding balances.
• Prepares office batches and balances patient payments daily.
• Serves as liaison between patient and medical staff regarding referrals or scheduling.
• Checks out patients and schedules future appointments.

Skills

Customer service

Communication

Data entry

Medical office workflow

Education

High School Diploma or GED

Tools

EMR system

Job description

The University of Kansas Health System is seeking a Patient Access Representative in Kansas City area to greet patients and visitors, verify demographic and insurance information, and ensure proper reimbursement for visits.

You will manage appointment scheduling, collect co-pays, and coordinate with nursing/medical staff while maintaining a courteous front desk and accurate EMR entries. A high school diploma or GED and related experience are preferred.