Patient Experience Specialist — Front Desk & Scheduling

jobs-americanvisionpartners; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid holidays

PTO

Sick time

Continuing education funds

Job summary

American Vision Partners (AVP) seeks a Patient Service Specialist to be the first point of contact for patients and to gather essential visit information, delivering an exceptional patient experience at our eye care centers. You will greet patients, verify insurance, check in/out, schedule pre- and post-operative appointments, review paperwork, and maintain records.

A high school diploma and strong communication skills are required; medical front desk experience is preferred, with a flexible

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Detail oriented

Multi-tasking

Verbal communication

Written communication

Medical front desk experience

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) seeks a Patient Service Specialist to be the first point of contact for patients and to gather essential visit information, delivering an exceptional patient experience at our eye care centers. You will greet patients, verify insurance, check in/out, schedule pre- and post-operative appointments, review paperwork, and maintain records.

A high school diploma and strong communication skills are required; medical front desk experience is preferred, with a flexible