Patient Experience Specialist - Front Desk & Scheduling

Sutter Health; Santa Clara (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in the Santa Clara area seeks a Front Desk/Patient Access professional for PAMF-Palo Alto Medical Foundation PAD. You will greet patients, verify information, schedule appointments, update the EHR, and collect payments, ensuring privacy and efficient intake.

Requires HS diploma or equivalent and 1 year of relevant experience. Strong communication, data interpretation, and MS Office skills are essential. Full-time, on-site, with 40 hours weekly.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and patient billing.
• Ability to interpret a variety of data and instructions.
• Strong written and verbal communication.
• Ability to work independently and as part of a team.
• Protect the privacy of PHI.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments, and updates EHR.
• Facilitates intake forms and collects payments for services.
• Maintains patient privacy and PHI in accordance with regulations.
• Collaborates with staff and other healthcare providers as needed.

Skills

Insurance policies

Patient billing

Communication skills

Time management

Microsoft Office

PHI privacy

Team collaboration

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health in the Santa Clara area seeks a Front Desk/Patient Access professional for PAMF-Palo Alto Medical Foundation PAD. You will greet patients, verify information, schedule appointments, update the EHR, and collect payments, ensuring privacy and efficient intake.

Requires HS diploma or equivalent and 1 year of relevant experience. Strong communication, data interpretation, and MS Office skills are essential. Full-time, on-site, with 40 hours weekly.