Patient Access Scheduling Representative

Hire Up Staffing Services; Ukiah (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Hire Up Staffing Services seeks a Patient Access Scheduling Representative in Templeton, CA to support wellness programs and patient access workflows. You will coordinate care scheduling, communicate across departments, and handle front desk duties with a focus on accuracy and timeliness.

The role requires 2 years in medical receptionist and customer service, strong phone skills, and proficiency with Microsoft Office.

Qualifications

• 2 years of experience in medical receptionist and customer service.
• Strong customer service abilities to handle high volume calls.
• Proficiency in Microsoft Office suite.

Responsibilities

• Coordinates and schedules patient care for wellness programs.
• Facilitates communication between scheduling staff and all user departments, physicians, and patient offices.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed.
• Maintains patient scheduling database.

Skills

Medical receptionist experience

Customer service

Phone handling

Education

High School Diploma/GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Patient Access Scheduling Representative

Location: Templeton, CA

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs. Apply substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Schedule: Monday – Friday 8:00am - 5:00pm

Pay: $26.00 DOE

Essential Job Functions

• Coordinates and schedules patient care for all wellness programs.
• Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and cover front desk duties when needed.
• Maintains patient scheduling database.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure.
• Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating websites and developing promotional flyers.
• Actively participates in training.
• Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Requirements

• 2 years of Experience working in Medical Receptionist & Customer Service
• High School Diploma/GED or Equivalent
• Strong Customer Service Ability to answer a large volume of calls.
• Organized and maintained files, documents, and office records.
• Knowledge of Microsoft Office, including Outlook, Word, Excel and other basic office software.
• Must be able to pass medical screenings.
• Must be able to pass background check.
• All associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.