Patient Experience Specialist — Front Desk & Scheduling

Mychn; League City (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

MyCHN in Texas is seeking a friendly Patient Services Specialist to be the first point of contact for patients, guiding them through check-in, scheduling, and billing with courtesy and empathy. You will use our EHR system to manage appointments, protect patient privacy under HIPAA, and support a welcoming front-office experience that keeps operations smooth and patients engaged.

This role is ideal for organized, customer-focused individuals who thrive in a fast-paced clinic environment and want

Qualifications

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with office equipment and scheduling systems.
• Team-oriented mindset with a commitment to patient care.
• Ability to handle sensitive situations with professionalism and empathy.
• Preferred: experience in a medical or dental front office setting.

Responsibilities

• Provide high-quality customer service to patients, families, and community partners.
• Schedule appointments, confirm visits, and manage patient flow using EHR systems.
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance).
• Assist patients with registration, forms, and understanding visit requirements.
• Communicate clearly via phone and in person, routing messages appropriately.
• Collect and reconcile payments, co-pays, and cash drawer transactions.
• Address patient concerns with professionalism and escalatte when needed.

Skills

Customer service

Communication

Multitasking

Scheduling

Office equipment

Teamwork

Empathy

Education

High school diploma

Tools

EHR systems

Job description

MyCHN in Texas is seeking a friendly Patient Services Specialist to be the first point of contact for patients, guiding them through check-in, scheduling, and billing with courtesy and empathy. You will use our EHR system to manage appointments, protect patient privacy under HIPAA, and support a welcoming front-office experience that keeps operations smooth and patients engaged.

This role is ideal for organized, customer-focused individuals who thrive in a fast-paced clinic environment and want