Patient Experience & Front Desk Specialist

CLS Health PLLC; Texas; Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

CLS Health is a Houston-based physician-led healthcare system delivering holistic multispecialty care. We are seeking a professional and courteous Patient Service Representative I to be the first point of contact for our patients, ensuring a positive experience at every visit and accurate intake.

You will greet patients, verify insurance and personal information, collect co-pays, maintain records, and support referrals and administrative tasks with professionalism and attention to detail.

Formación

• High school diploma or equivalent required.
• Experience in a medical office or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsabilidades

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure the referrals are in the patient's chart before the patient comes in.
• Maintain patient records and ensure that they are accurate and up to date.
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation.
• Handle patient complaints and resolve issues in a professional manner.
• Perform other administrative tasks as needed.

Conocimientos

Communication

Interpersonal skills

Multitasking

Attention to detail

Prioritization

Medical terminology

Insurance billing

Customer service

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

CLS Health is a Houston-based physician-led healthcare system delivering holistic multispecialty care. We are seeking a professional and courteous Patient Service Representative I to be the first point of contact for our patients, ensuring a positive experience at every visit and accurate intake.

You will greet patients, verify insurance and personal information, collect co-pays, maintain records, and support referrals and administrative tasks with professionalism and attention to detail.