Patient Services Specialist – Front Desk & Patient Care

Mychn; Clute (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

MyCHN (Community Health Network) in Greater Houston seeks a Patient Services Specialist to be the first contact for patients, delivering exceptional service and ensuring a welcoming front-office experience.

You will schedule appointments, manage patient flow with EHR, maintain records, assist with registrations, collect payments, and uphold HIPAA confidentiality. A high school diploma or GED and strong communication skills are required, with preferred experience in medical front office.

Qualifications

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with office equipment and scheduling systems.
• Team-oriented mindset with a commitment to patient care.
• Ability to handle sensitive situations with professionalism and empathy.
• Preferred: Experience in a medical front office setting.

Responsibilities

• Provide high-quality customer service to patients, families, and community partners.
• Schedule appointments, confirm visits, and manage patient flow using EHR systems.
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance).
• Assist patients with registration, forms, and understanding visit requirements.
• Communicate clearly via phone and in person, routing messages appropriately.
• Collect and reconcile payments, co-pays, and cash drawer transactions.
• Address patient concerns with professionalism and escalate when needed.

Skills

Strong communication

Customer service

Team-oriented

Empathy

HIPAA compliance

Education

High School Diploma or GED

Tools

EHR systems

Job description

MyCHN (Community Health Network) in Greater Houston seeks a Patient Services Specialist to be the first contact for patients, delivering exceptional service and ensuring a welcoming front-office experience.

You will schedule appointments, manage patient flow with EHR, maintain records, assist with registrations, collect payments, and uphold HIPAA confidentiality. A high school diploma or GED and strong communication skills are required, with preferred experience in medical front office.