Patient Experience Specialist (Front Desk & Billing)

CLS Health; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients, handling appointments, verification of information, and payment processing. The role emphasizes courteous communication and accuracy in managing patient records and insurance details.

Responsibilities include greeting patients, collecting co-pays, ensuring referrals are in charts, and maintaining up-to-date records, with opportunities to support a broad administrative scope in a

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure the referrals are in the patient's chart before the patient comes in.
• Maintain patient records and ensure that they are accurate and up to date.
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical terminology

Job description

CLS Health in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients, handling appointments, verification of information, and payment processing. The role emphasizes courteous communication and accuracy in managing patient records and insurance details.

Responsibilities include greeting patients, collecting co-pays, ensuring referrals are in charts, and maintaining up-to-date records, with opportunities to support a broad administrative scope in a