Medical Patient Services Specialist

Mychn; Bacliff (TX); On-site; USD 35,000 - 46,000; Full time

Job summary

MyCHN (Community Health Network) is hiring a Patient Services Specialist to be the first point of contact for patients, delivering friendly service and ensuring a smooth front-office experience at our nonprofit FQHC serving Greater Houston.

Join a mission-driven team dedicated to empathetic care, HIPAA-compliant records, and efficient appointment management using EHR systems. This role offers meaningful growth within a community-focused organization.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Experience with scheduling systems and EHR.
• Ability to handle sensitive patient information with confidentiality (HIPAA).

Responsibilities

• Provide high-quality customer service to patients, families, and community partners.
• Schedule appointments, confirm visits, and manage patient flow using EHR systems.
• Maintain accurate patient records, documentation, and confidentiality (HIPAA).
• Assist patients with registration, forms, and understanding visit requirements.
• Communicate clearly via phone and in person, routing messages appropriately.
• Collect and reconcile payments, co-pays, and cash drawer transactions.
• Address patient concerns with professionalism and escalate when needed.

Skills

Communication

Customer service

Multitasking

Teamwork

Professionalism

Education

High school diploma or GED

Tools

Scheduling systems

EHR systems

Office equipment

Job description

Join MyCHN as a Patient Services Specialist

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Patient Services Specialist (PSS), you’ll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.

Key Responsibilities:

• Provide high-quality customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using EHR systems
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
• Assist patients with registration, forms, and understanding visit requirements
• Communicate clearly via phone and in person, routing messages appropriately
• Collect and reconcile payments, co-pays, and cash drawer transactions
• Address patient concerns with professionalism and escalatte when needed

What You Bring:

• High school diploma or GED
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Experience with office equipment and scheduling systems
• Team-oriented mindset with a commitment to patient care
• Ability to handle sensitive situations with professionalism and empathy
• Preferred: Experience in a medical or dental front office setting

Ready to Make a Difference?

Join a compassionate, fast-paced team where your work truly matters.