Patient Experience Concierge

Cleveland Clinic Lerner Research Institute; Wellington (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Florida Wellington seeks a Patient Service Specialist to join our team in Wellington. You will perform patient registration, phone triage, appointment scheduling and clerical duties to support clinics at the Village Green Center location.

The role emphasizes a patient-first approach, accurate data handling and collaboration with front desk and clinical staff to ensure smooth daily operations and high-quality patient experiences.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math to process insurance co-pays
• Excellent communication and organizational skills

Responsibilities

• Provide back-end clerical support, as well as answering phones, front-end support and clerical support for appointments
• Enter and maintain confidential patient information
• Schedule appointments and manage patient flow
• Assist with insurance verification and co-pay collection
• Promote MyChart and Appointment Pass usage to patients
• Support process improvement and patient experience goals

Skills

Customer service

Communication

Organizational skills

Bilingual (Spanish/Creole)

Data entry

Education

High School Diploma / GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

Job description

Cleveland Clinic Florida Wellington seeks a Patient Service Specialist to join our team in Wellington. You will perform patient registration, phone triage, appointment scheduling and clerical duties to support clinics at the Village Green Center location.

The role emphasizes a patient-first approach, accurate data handling and collaboration with front desk and clinical staff to ensure smooth daily operations and high-quality patient experiences.