Patient Experience Specialist — Front Desk & Scheduling

Mercy; Crescent (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Clinic Primary Care - Crescent in Crescent, OK seeks a Patient Service Representative (Non-Exempt) for full-time, 40 hours weekly. You will be the first contact for patients, greeting them, verifying identities, and guiding them through check-in and scheduling processes.

The role requires handling EPIC charting, data entry, and maintaining accurate records while upholding confidentiality and infection control guidelines. A patient‑focused, adaptable team member will thrive here.

Qualifications

• High school diploma or equivalent required.
• 0+ years of experience preferred; none required.
• Strong communication and data entry skills; customer service oriented.

Responsibilities

• Greet patients and verify identities at the front desk with courtesy.
• Handle check-in/check-out and schedule appointments in Epic.
• Perform general clerical tasks and maintain chart accuracy.
• Ensure infection control guidelines are followed in reception areas.
• Protect patient confidentiality and assist with incident reporting when needed.

Skills

Communication

Data entry

Customer service

Confidentiality

Adaptability

Teamwork

Education

High school diploma

Tools

Epic

Job description

Mercy Clinic Primary Care - Crescent in Crescent, OK seeks a Patient Service Representative (Non-Exempt) for full-time, 40 hours weekly. You will be the first contact for patients, greeting them, verifying identities, and guiding them through check-in and scheduling processes.

The role requires handling EPIC charting, data entry, and maintaining accurate records while upholding confidentiality and infection control guidelines. A patient‑focused, adaptable team member will thrive here.