Patient Experience Associate — Front Desk & Admin

Mercy; Ardmore (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Clinic Primary Care – Commerce St., Ardmore is seeking a Patient Service Representative (Non-Exempt) for full-time, 40 hours per week with a Monday–Friday 8am–5pm schedule. The PSR is the first point of contact, ensuring a positive patient experience by managing front desk operations and workflows at Mercy in Ardmore.

Responsibilities include greeting patients, scheduling, Epic chart creation, and maintaining a clean, safe reception area.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office preferred but not required.
• Customer service oriented with ability to manage front desk operations.

Responsibilities

• Greets patients and verifies identity in a prompt, courteous manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail; scanning, RightFax, copies.
• Handles check-in/check-out and appointment scheduling activities.
• Maintains knowledge of clinic equipment and basic operation of devices.
• Reviews departmental communications promptly and suggests improvements in workflows.
• Supports and implements changes in EPIC or workflows.
• Maintains a safe, clean reception area and waiting room per Infection Control guidelines.
• Maintains accurate EHR/chart records.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Epic (EPIC)

RightFax

Job description

Mercy Clinic Primary Care – Commerce St., Ardmore is seeking a Patient Service Representative (Non-Exempt) for full-time, 40 hours per week with a Monday–Friday 8am–5pm schedule. The PSR is the first point of contact, ensuring a positive patient experience by managing front desk operations and workflows at Mercy in Ardmore.

Responsibilities include greeting patients, scheduling, Epic chart creation, and maintaining a clean, safe reception area.