Patient Experience Specialist - Front Desk & Scheduling

Tennessee Orthopaedic Alliance; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Paid Time Off

401(k)

Job summary

Tennessee Orthopaedic Alliance is seeking a Patient Service Representative to be the friendly face of our clinics, greeting patients, verifying demographics, and assisting with insurance processing. You will coordinate with clinical and administrative teams to ensure smooth patient flow in a fast-paced environment.

Qualified candidates bring a focus on patient satisfaction, teamwork, and strong communication.

Qualifications

• Focused on patient satisfaction with prompt, empathetic service.
• Team collaboration and positive team spirit essential.
• Excellent communication; clear, professional interaction.
• Problem solving to resolve issues quickly and accurately.

Responsibilities

• Demonstrate exceptional customer service and patient focus.
• Verify patient demographics and update insurance information.
• Scan insurance cards and licenses and enter referrals.
• Collect copayments and balances; prep daily clinics.
• Schedule follow-ups and ensure accurate documentation.

Skills

Customer service

Teamwork

Communication

Problem solving

Productivity

Technology

Attendance/Punctuality

Experience

Education

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Excel

Word

Outlook

EHR

NextGen

Job description

Tennessee Orthopaedic Alliance is seeking a Patient Service Representative to be the friendly face of our clinics, greeting patients, verifying demographics, and assisting with insurance processing. You will coordinate with clinical and administrative teams to ensure smooth patient flow in a fast-paced environment.

Qualified candidates bring a focus on patient satisfaction, teamwork, and strong communication.