Patient Services Specialist: Scheduling & Front Desk

Illinois Bone & Joint Institute; Fox River Grove (IL); On-site; USD 23,419 - 30,307; Full time

Job summary

A healthcare organization in Fox River Grove is seeking a Patient Services Coordinator I to deliver outstanding patient-centered customer service. Responsibilities include scheduling appointments, managing patient registration, and maintaining a clean and efficient office environment. Candidates must possess a high school diploma and at least one year of customer service experience, preferably in a medical setting. Familiarity with EHR systems and excellent communication skills are essential. Flexible scheduling is required to meet operational demands.

Qualifications

• Minimum one year of customer service experience, preferably in a medical office.
• EHR experience, especially with Epic, is preferred.
• Ability to handle confidential, sensitive information.

Responsibilities

• Deliver exceptional patient-centered customer service.
• Manage check‑in/out procedures and patient registration.
• Schedule appointments and handle phone reception.

Skills

Customer service experience

EHR experience

Knowledge of medical terminology

Proficiency in Microsoft Office

Strong communication skills

Flexibility for fast-paced environment

Education

High school diploma or equivalent

Job description

A healthcare organization in Fox River Grove is seeking a Patient Services Coordinator I to deliver outstanding patient-centered customer service. Responsibilities include scheduling appointments, managing patient registration, and maintaining a clean and efficient office environment. Candidates must possess a high school diploma and at least one year of customer service experience, preferably in a medical setting. Familiarity with EHR systems and excellent communication skills are essential. Flexible scheduling is required to meet operational demands.