Patient Experience Specialist — Front Desk, PTO & Equity

Harbor Health; Austin (TX); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Résumé du poste

Harbor Health is seeking skilled Patient Reception Specialists to join our growing Austin team. As the face of our clinics, you will welcome members and facilitate a seamless check-in experience that builds satisfaction and trust, working with our care team to deliver a member-centered payvider model.

The role emphasizes clear communication, efficiency in handling insurance documentation and scheduling, and a commitment to patient service in a multi-specialty setting.

Qualifications

• High School Diploma or equivalent.
• Proficiency in medical terminology and insurance practices.
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems.
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service skills with a positive, proactive service attitude.
• Effective professional communication — verbal and written — with persons from diverse backgrounds.
• Ability to work effectively as a team member while functioning independently with sound judgment.
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships.

Responsabilités

• Greet all patients and visitors in a professional and welcoming manner.
• Prepare patients for their appointments and inform them of relevant and required information for their visit.
• Provide clear communication to members around the services they are scheduled to receive.
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise.
• Keep the reception and patient waiting areas clean and organized.
• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required documents for EMR.
• Schedule patient appointments and follow-up appointments per established policies and procedures.
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily.
• Other duties as assigned

Connaissances

Medical terminology

Insurance practices

Google Suite

Practice EMR systems

Customer service

Verbal & written communication

Teamwork

Bilingual English/Spanish

Formation

High School Diploma or equivalent

BLS Certification

Outils

EMR software

Practice management software

Description du poste

Harbor Health is seeking skilled Patient Reception Specialists to join our growing Austin team. As the face of our clinics, you will welcome members and facilitate a seamless check-in experience that builds satisfaction and trust, working with our care team to deliver a member-centered payvider model.

The role emphasizes clear communication, efficiency in handling insurance documentation and scheduling, and a commitment to patient service in a multi-specialty setting.