Patient Care Concierge | Front Desk + Equity Options

HARBOR HEALTH; El Paso (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Zusammenfassung

Harbor Health is seeking skilled Patient Reception Specialists to join our El Paso, TX clinic. You will be the face of our clinics, greeting patients, collecting documentation, and guiding them through the visit with clear communication and care.

You will handle insurance validation, scheduling, payments, and EMR documentation while maintaining confidentiality and a positive, proactive service attitude.

Qualifikationen

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Aufgaben

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized
• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Kenntnisse

Medical terminology

Insurance practices

Google Suite

EMR systems

Arithmetic

CPT/ICD-10 coding

Customer service

Professional communication

Teamwork

Confidentiality

Ausbildung

High School Diploma or equivalent

BLS Certification

Tools

Google Suite

Practice EMR systems

Jobbeschreibung

Harbor Health is seeking skilled Patient Reception Specialists to join our El Paso, TX clinic. You will be the face of our clinics, greeting patients, collecting documentation, and guiding them through the visit with clear communication and care.

You will handle insurance validation, scheduling, payments, and EMR documentation while maintaining confidentiality and a positive, proactive service attitude.