Patient Experience Specialist – Front Desk & Insurance (MRI)

Philadelphia Hand to Shoulder Center; Wayne (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life insurance

401(k) with employer match

Paid holidays

Paid time off

Growth opportunities

Referral program

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, seeks a Patient Service Representative for our MRI King of Prussia office. The role provides front-office and administrative support, greeting patients, processing check-ins, verifying insurance, scheduling, and handling payments in a fast-paced orthopedic setting.

This on-site, full-time position emphasizes confidentiality, accurate EMR documentation, and adherence to HIPAA.

Qualifications

• Minimum of 1–2 years of patient registration or front office experience in a medical setting.
• Experience with insurance rules and EMR systems is highly preferred.
• Experience collecting payments and explaining financial responsibilities to patients.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public.

Responsibilities

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival.
• Answer incoming calls accurately and relay messages as needed.
• Assist patients in completing medical history and required forms.
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals.
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities.
• Complete insurance and benefits verifications and notify relevant parties of coverage issues.
• Schedule follow-up appointments and coordinate authorizations or referrals.
• Scan patient information and maintain accurate EMR documentation.
• Prepare charts for the following day according to the practice schedule.
• Maintain a secure and accurate cash drawer, including daily balancing.
• Uphold patient confidentiality and HIPAA compliance.
• Maintain an organized and professional front office workspace.
• Follow established front office SOPs and site-specific protocols.
• Perform other duties as assigned.

Skills

Patient registration

Front desk

Insurance verification

HIPAA compliance

EMR systems

Customer service

Communication skills

Education

High school diploma

Tools

Allscripts Pro Suite

Job description

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, seeks a Patient Service Representative for our MRI King of Prussia office. The role provides front-office and administrative support, greeting patients, processing check-ins, verifying insurance, scheduling, and handling payments in a fast-paced orthopedic setting.

This on-site, full-time position emphasizes confidentiality, accurate EMR documentation, and adherence to HIPAA.