Patient Experience Specialist - Front Desk (Full-Time)

Southcoast Health System, Inc.; Richmond Hill (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision

Dental

Life insurance

PTO

401k

Bereavement leave

Jury duty

Job summary

SouthCoast Health is seeking a Full-time Patient Representative for the Richmond Hill location. You will welcome patients and families, provide directions and information, and help manage wait times while protecting patient confidentiality.

The role requires strong customer service, clear communication, and professional conduct in a busy clinical setting. Health care knowledge and computer literacy are beneficial as you support daily operations and patient care.

Qualifications

• Ability to exercise professionalism in dealing with all levels of personnel, patients and patients' families.
• Ability to communicate clearly and concisely.
• Ability to organize and prioritize tasks effectively.
• Knowledge of customer service concepts.
• Knowledge of computer system.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Skills

Customer service

Clear communication

Organizational skills

Reading and following instructions

Computer literacy

Professionalism

Education

High school diploma or equivalent

Job description

SouthCoast Health is seeking a Full-time Patient Representative for the Richmond Hill location. You will welcome patients and families, provide directions and information, and help manage wait times while protecting patient confidentiality.

The role requires strong customer service, clear communication, and professional conduct in a busy clinical setting. Health care knowledge and computer literacy are beneficial as you support daily operations and patient care.