Patient Experience Specialist - Front Desk & Billing

Mercy; Springfield (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy seeks a Patient Service Representative at the O'Reilly Pediatrics Center Springfield South in Springfield, Missouri. The PSR is the primary point of contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency with basic computer skills including data entry and word processing.
• Strong customer service skills.
• Ability to maintain confidentiality and privacy.
• Adaptable and professional under pressure; handles unexpected situations.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and collect payments.
• Communicate available payment options and assistance resources to patients.
• Accurately document financial conversations and outcomes in the patient record.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Pressure handling

Front desk training

Education

High school diploma

Job description

Mercy seeks a Patient Service Representative at the O'Reilly Pediatrics Center Springfield South in Springfield, Missouri. The PSR is the primary point of contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

The role includes communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.