Patient Experience & Front Desk Specialist

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy in Springfield, MO is seeking a Patient Service Representative (PSR) to greet patients, manage front desk operations, and assist with appointments and records. You will be the welcoming face of Mercy Orthopedic Hospital, helping patients navigate their healthcare journey with warmth and professionalism.

This full-time role requires excellent communication, strong customer service, and confidentiality in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency, including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and uphold privacy standards.
• Adaptability and professionalism in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training following hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication skills

Customer service

Data entry

Microsoft Office

Attention to detail

Privacy and confidentiality

Adaptability

Clinic Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy in Springfield, MO is seeking a Patient Service Representative (PSR) to greet patients, manage front desk operations, and assist with appointments and records. You will be the welcoming face of Mercy Orthopedic Hospital, helping patients navigate their healthcare journey with warmth and professionalism.

This full-time role requires excellent communication, strong customer service, and confidentiality in a fast-paced medical setting.