Patient Service Representative - O'Reilly Pediatrics Center - (Weekdays, Full Time)

Mercy Hospital Springfield; Springfield (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Mercy seeks a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive experience at the front desk. You will handle front-desk workflows, communicate patient financial responsibilities, and assist with payment collection while documenting conversations and outcomes accurately.

Ideal candidates have strong communication skills, basic computer proficiency, and the ability to stay composed under pressure. Medical office experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Experience in a medical office is a plus.

Responsibilities

• Serve as primary contact for patients and visitors at front desk.
• Manage front-desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and assist with payment collection.
• Document financial conversations and outcomes accurately.
• Support privacy policy and maintain confidentiality.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Accuracy

Confidentiality

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

O'Reilly Pediatrics Center Springfield South

6375 S. Innovation Avenue

Springfield, Missouri

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.