Patient Service Representative - O'Reilly Pediatrics Center - (Weekdays, Full Time)

MHM Support Services; United States; Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Mercy is seeking a Patient Service Representative to be the first friendly face for patients and visitors, handling front-desk operations and coordinating workflows to ensure a smooth visit.

You will support financial conversations with patients, communicate payment options, collect payments when appropriate, document conversations accurately, and uphold privacy standards while delivering compassionate, professional service across Mercy’s care teams.

Formación

• Strong communication skills, both verbal and written.
• Proficient with basic computer tasks such as data entry and word processing.
• Customer-focused with attention to accuracy and privacy.
• Willingness to complete clinic front desk training post-hire.

Responsabilidades

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and patient flow to support a positive experience.
• Explain and collect patient financial responsibility; discuss payment options.
• Document financial conversations accurately and maintain privacy standards.

Conocimientos

Strong verbal and written comms

Basic computer skills

Customer service

Accuracy and attention to detail

Confidentiality & privacy policy

Adaptable under pressure

Front desk training completion

Educación

High school diploma or equivalent

Descripción del empleo

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

O'Reilly Pediatrics Center Springfield South
6375 S. Innovation Avenue
Springfield, Missour i

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.