Patient Services Representative - Pediatrics (Weekdays, Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy is seeking a Patient Service Representative in Springfield, Missouri to be the primary contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

The role also supports the financial aspects of patient encounters by communicating payment responsibilities, collecting payments, explaining options, documenting outcomes, and coordinating with care teams to maintain privacy and service standards.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and patient workflows.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and assistance resources.
• Document financial conversations and outcomes accurately.
• Maintain confidentiality and privacy standards.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy compliance

Work under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

6375 S. Innovation Avenue

Springfield, Missouri

Minimum Qualifications

Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

O'Reilly Pediatrics Center Springfield South

6375 S. Innovation Avenue

Springfield, Missouri

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.