Medical Front Desk Specialist - Patient-Focused & Efficient

Evolving Solution Services; Clarksville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Evolving Solution Services in Clarksville, TN is seeking a Medical Receptionist to be the first point of contact for patients and to ensure a welcoming and efficient front desk experience. You’ll greet patients, verify appointments, and manage check-in/check-out in the EHR.

The role requires strong organization, clear communication, HIPAA compliance, and basic billing support including ICD-10/CPT coding and posting payments. Occasional travel to other offices may be required.

Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role.
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires travel to other offices as needed.

Skills

Communication

Customer service

Phone etiquette

HIPAA compliance

Discretion

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix

Eaglesoft

Job description

Evolving Solution Services in Clarksville, TN is seeking a Medical Receptionist to be the first point of contact for patients and to ensure a welcoming and efficient front desk experience. You’ll greet patients, verify appointments, and manage check-in/check-out in the EHR.

The role requires strong organization, clear communication, HIPAA compliance, and basic billing support including ICD-10/CPT coding and posting payments. Occasional travel to other offices may be required.