Eye Care Patient Access & Experience Specialist

Ascend Vision; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Ascend Vision is seeking a Full Time Patient Services Specialist to help deliver high-quality, patient-centered eye care within our network of optometrists and ophthalmologists. The role emphasizes professionalism, accuracy in registration, and strong communication with patients and clinicians.

Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, scheduling visits, and maintaining confidentiality while delivering exceptional service.

Qualifications

• High School diploma required.
• Certified Patient Services Specialist preferred.
• Experience handling patient interactions and cash collection is a plus.

Responsibilities

• Greet and check in patients; verify demographics and capture insurance information.
• Collect co-pays and past due balances; balance end of day deposits.
• Answer phones and provide accurate information with empathy and professionalism.
• Maintain patient confidentiality per HIPAA and internal policies.
• Schedule appointments and manage recall/reminder calls per guidelines.
• Communicate with clinicians, referral sources, and front-office staff to ensure smooth patient flow.

Skills

Customer service

Communication

Professionalism

Interpersonal skills

Education

High School Diploma

Certified Patient Services Specialist

Tools

Microsoft Office

Job description

Ascend Vision is seeking a Full Time Patient Services Specialist to help deliver high-quality, patient-centered eye care within our network of optometrists and ophthalmologists. The role emphasizes professionalism, accuracy in registration, and strong communication with patients and clinicians.

Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, scheduling visits, and maintaining confidentiality while delivering exceptional service.