Patient Experience Specialist - Front Desk

Ankle-; Peachtree City (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

Ankle & Foot Centers of America is hiring a Patient Service Representative to support clinic operations by handling patient check-in/out, scheduling, and payment processing. The role emphasizes accurate data entry, insurance verification, and strong phone and in-person communication.

The position requires a professional demeanor, adherence to HIPAA, and the ability to work with multiple departments to ensure a smooth patient experience.

Qualifications

• High School diploma or equivalent
• 2–4 years of experience in the health care industry
• Experience with front desk patient flow and scheduling
• Ability to handle payments, insurance verifications and EHR data entry
• Strong communication and professional conduct at all times

Responsibilities

• Greet patients and visitors professionally
• Enter and update patient demographics in the system
• Complete insurance verifications for patients
• Schedule appointments and manage referrals
• Collect co-pays, deductibles and balances at check-in
• Answer phones and provide excellent customer service to patients

Skills

Customer service

Communication

Typing

Data entry

Phone handling

HIPAA compliance

Education

High School diploma

Job description

Ankle & Foot Centers of America is hiring a Patient Service Representative to support clinic operations by handling patient check-in/out, scheduling, and payment processing. The role emphasizes accurate data entry, insurance verification, and strong phone and in-person communication.

The position requires a professional demeanor, adherence to HIPAA, and the ability to work with multiple departments to ensure a smooth patient experience.