Patient Experience Coordinator - Medical Front Desk

US Foot & Ankle Specialists; Fishersville (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Plan with Company Match

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to support our busy clinical team. As the first point of contact, you’ll greet patients, answer calls, and help schedule appointments while maintaining smooth patient flow.

Ideal candidates have a high school diploma or GED, 2+ years of medical office experience, and familiarity with insurance processes. We offer comprehensive benefits and a collaborative work environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of medical administrative support experience.
• Knowledge of health insurance processes and coding concepts.
• Excellent customer service and interpersonal skills.
• Ability to multitask in a fast-paced healthcare setting.
• Maintain confidentiality and HIPAA compliance.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet patients and address questions on arrival.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and delays.
• Maintain patient records via data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances and copays.
• Review billing claims and denials; gather required information as needed.
• Support additional office tasks while upholding HIPAA compliance.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem solving

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to support our busy clinical team. As the first point of contact, you’ll greet patients, answer calls, and help schedule appointments while maintaining smooth patient flow.

Ideal candidates have a high school diploma or GED, 2+ years of medical office experience, and familiarity with insurance processes. We offer comprehensive benefits and a collaborative work environment.