Medical Front Desk Agent — Patient Experience & Scheduling

US Foot and Ankle Specialists; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you will create a positive patient experience while supporting daily office operations.

You will greet patients, assist with scheduling, verify insurance, process payments, and maintain patient records with confidentiality and HIPAA compliance in mind.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities in a fast-paced setting.
• HIPAA compliance and confidentiality maintained at all times.
• Willingness to travel between local office locations as needed.
• Proficiency with Microsoft Office Suite and general computer systems.

Responsibilities

• Greet patients, answer questions, and address concerns upon arrival.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Process payments, including deductibles and copays, and record transactions.
• Maintain and update patient records and data entry tasks.
• Support office tasks and projects as needed.

Skills

Administrative support

Customer service

HIPAA compliance

Microsoft Office

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EHR systems

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you will create a positive patient experience while supporting daily office operations.

You will greet patients, assist with scheduling, verify insurance, process payments, and maintain patient records with confidentiality and HIPAA compliance in mind.