Patient Experience Specialist — Front Desk

Compass Health Network; Odessa (MO); On-site; USD 25,000 - 29,000; Full time

Job summary

Compass Health Network in Odessa, MO is seeking a full-time Customer Relations Specialist to be the welcoming face of our clinic. You will manage check-in/out, verify demographic and insurance information, collect co-pays, and support day-to-day front office operations.

The role covers Odessa and Higginsville locations with schedule Mon-Fri 8am-5pm. Travel to nearby clinics as needed; strong communication and customer service experience required. HIPAA compliance is essential.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Job description

Compass Health Network in Odessa, MO is seeking a full-time Customer Relations Specialist to be the welcoming face of our clinic. You will manage check-in/out, verify demographic and insurance information, collect co-pays, and support day-to-day front office operations.

The role covers Odessa and Higginsville locations with schedule Mon-Fri 8am-5pm. Travel to nearby clinics as needed; strong communication and customer service experience required. HIPAA compliance is essential.