Customer Relations Specialist

Compass Health Network; Odessa (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Compass Health Network seeks a friendly Customer Relations Specialist to greet patients and visitors, check-in and check-out for appointments, verify insurance and demographics, and collect co-pays. You will support daily clinic operations and help ensure a welcoming, organized front office in a fast-paced setting.

This full-time role covers Odessa and Higginsville locations, with typical hours 8:00am-5:00pm and potential shifts 7:00am-6:00pm to meet coverage needs.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver’s license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

communication

organization

data entry

customer service

Education

High School/GED

Job description

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Odessa - US Highway 40

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Monday-Friday 8am-5pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a split position that will cover the Odessa and Higginsville location. Hours are tended to be 8:00am-5:00pm but hours can change due to coverage needed and clinical needs which are 7am-6pm.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed