Patient Experience Specialist | Front Desk & Scheduling

Compass Health Network; Byrnes Mill (MO); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Competitive Benefits

Career advancement opportunities

Tuition reimbursement & scholarships

EAP

Job summary

Compass Health Network is hiring a full-time Customer Relations Specialist in High Ridge, MO to be the welcoming face of our clinics. You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day front office operations.

This role requires at least one year in customer service, a High School diploma or GED, and a willingness to travel between nearby clinic locations. Join our mission-driven team and help deliver compassionate, patient-centered care.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication skills

Data entry

Education

High School/GED

Tools

EHR

Job description

Compass Health Network is hiring a full-time Customer Relations Specialist in High Ridge, MO to be the welcoming face of our clinics. You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day front office operations.

This role requires at least one year in customer service, a High School diploma or GED, and a willingness to travel between nearby clinic locations. Join our mission-driven team and help deliver compassionate, patient-centered care.