Patient Experience Front Desk Specialist

Compass Health Network; Saint Robert (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Compass Health Network in Saint Robert, MO is hiring a Customer Relations Specialist to be the welcoming face of the clinic and touchpoint for patients and visitors. The role handles check-in/check-out, insurance verification, demographic data, and co-pay collection within a busy care environment.

The CRS will support daily clinic operations, greet patients, answer calls and messages, and assist with scheduling while maintaining confidentiality and HIPAA standards.

Qualifications

• High School/GED required or preferred.
• At least 1 year of customer service experience.
• Valid driver's license and agency-required automobile coverage.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Data entry

Driver's license

Education

High School / GED

Tools

EHR system

Job description

Compass Health Network in Saint Robert, MO is hiring a Customer Relations Specialist to be the welcoming face of the clinic and touchpoint for patients and visitors. The role handles check-in/check-out, insurance verification, demographic data, and co-pay collection within a busy care environment.

The CRS will support daily clinic operations, greet patients, answer calls and messages, and assist with scheduling while maintaining confidentiality and HIPAA standards.