Patient Experience Specialist

Compass Health Network; Northern (KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Compass Health Network in Saint Robert is seeking a Customer Relations Specialist to be the welcoming face of the clinic and first point of contact for patients and visitors.

This full-time role handles check-in/out, insurance verification, collecting co-pays, scheduling, and data entry in the EHR, with travel between nearby clinic locations as needed, while maintaining patient confidentiality under HIPAA guidelines.

Qualifications

• High School diploma or GED preferred.
• At least one year of customer service experience.
• Valid driver's license with minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Organizational skills

Data entry

Education

High School/GED

Tools

EHR systems

Job description

Compass Health Network in Saint Robert is seeking a Customer Relations Specialist to be the welcoming face of the clinic and first point of contact for patients and visitors.

This full-time role handles check-in/out, insurance verification, collecting co-pays, scheduling, and data entry in the EHR, with travel between nearby clinic locations as needed, while maintaining patient confidentiality under HIPAA guidelines.