Patient Experience & Front Desk Specialist

Compass Health Network; Odessa (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Compass Health Network seeks a friendly Customer Relations Specialist to greet patients and visitors, check-in and check-out for appointments, verify insurance and demographics, and collect co-pays. You will support daily clinic operations and help ensure a welcoming, organized front office in a fast-paced setting.

This full-time role covers Odessa and Higginsville locations, with typical hours 8:00am-5:00pm and potential shifts 7:00am-6:00pm to meet coverage needs.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver’s license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

communication

organization

data entry

customer service

Education

High School/GED

Job description

Compass Health Network seeks a friendly Customer Relations Specialist to greet patients and visitors, check-in and check-out for appointments, verify insurance and demographics, and collect co-pays. You will support daily clinic operations and help ensure a welcoming, organized front office in a fast-paced setting.

This full-time role covers Odessa and Higginsville locations, with typical hours 8:00am-5:00pm and potential shifts 7:00am-6:00pm to meet coverage needs.