Patient Experience Specialist - Front Desk

Forefront Dermatology; Mountain Brook Village (AL); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Health Savings Account matching

PTO and Holiday pay

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Mountain Brook, AL is seeking a Patient Service Representative to handle patient check-in, verify insurance, and manage a multi-line phone system. The role includes maintaining medical records and collecting co-pays in a fast-paced dermatology clinic.

The position requires solid computer skills, excellent customer service, and the ability to multitask in a busy environment. Schedule is 24 hours weekly, with daily operations at the Mountain Brook clinic.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills required.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains waiting area and reception counter orderly.
• Checks schedules for added, canceled and no-show appointments.
• Schedules follow up appointments as needed.
• Responds to tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Cloud familiarity

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Mountain Brook, AL is seeking a Patient Service Representative to handle patient check-in, verify insurance, and manage a multi-line phone system. The role includes maintaining medical records and collecting co-pays in a fast-paced dermatology clinic.

The position requires solid computer skills, excellent customer service, and the ability to multitask in a busy environment. Schedule is 24 hours weekly, with daily operations at the Mountain Brook clinic.