Patient Services Associate — Front Desk & Scheduling

Forefront Dermatology; Langhorne (Bucks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA matching contribution

PTO

Holiday pay

Life insurance

Long-term disability

Short-term disability

Additional life insurance

Accident insurance

Critical Illness Insurance

Hospital Indemnity

401K

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is seeking a Patient Service Representative for our Langhorne, PA clinic to manage patient check-in, update personal and insurance information, and handle a multi-line phone system. Responsibilities include medical records filing, co-pay collection, and greeting patients with a courteous, professional demeanor.

Ideal candidates have a high school diploma, medical office experience, strong computer skills, and the ability to learn new software quickly.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Confidentiality

Attention to detail

Teamwork

Typing 40 wpm

Education

High school diploma

Tools

Electronic Health Record

MS Office

Job description

Forefront Dermatology is seeking a Patient Service Representative for our Langhorne, PA clinic to manage patient check-in, update personal and insurance information, and handle a multi-line phone system. Responsibilities include medical records filing, co-pay collection, and greeting patients with a courteous, professional demeanor.

Ideal candidates have a high school diploma, medical office experience, strong computer skills, and the ability to learn new software quickly.