Patient Experience Specialist - Front Desk

REBOUND REHABILITATION; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Accidental insurance

Disability Insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Rebound Rehabilitation in Orange Park, FL, is looking for a Front Desk Administrator to welcome patients and support a busy physical therapy office.

You will manage calls, appointments, and patient records, coordinate with therapists, and handle insurance verifications, billing, and payments with accuracy. A positive, customer-service oriented attitude is essential for success in this role.

Qualifications

• High school diploma or equivalent; medical office experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in office software and electronic medical records (EMR).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Experience with insurance billing and coding is a plus.
• Positive attitude and a passion for helping others.
• Must be able to work flexible hours as needed.

Responsibilities

• Greet and check in patients with a warm and friendly demeanor.
• Manage phone calls, schedule appointments, and handle patient inquiries.
• Maintain patient records and ensure accurate data entry.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow and scheduling.
• Assist with administrative tasks such as filing and inventory management.
• Ensure a clean and organized front office environment.
• Provide exceptional customer service to enhance patient satisfaction.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Detail-oriented

Customer service

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Rebound Rehabilitation in Orange Park, FL, is looking for a Front Desk Administrator to welcome patients and support a busy physical therapy office.

You will manage calls, appointments, and patient records, coordinate with therapists, and handle insurance verifications, billing, and payments with accuracy. A positive, customer-service oriented attitude is essential for success in this role.