Patient Experience Specialist – Front Desk

Compleat Rehab; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401(k) with company match

Paid vacation

Holidays

Career growth opportunities

Team-oriented work environment

Job summary

Compleat Rehab & Sports Therapy is a network of adult outpatient physical therapy clinics dedicated to providing high-quality, compassionate care to clients. The Front Desk Patient Advocate (FDPA) will be the welcoming face, onboarding new patients, scheduling treatments, and assisting with billing and payments.

The role requires strong customer service, multitasking, and organization, with the ability to pass a background check.

Qualifications

• At least 2 years of front desk or receptionist experience preferred.
• Strong multitasking and organizational skills.
• Excellent customer service and communication skills.
• Ability to pass a background check.

Responsibilities

• Onboard new patients and greet/assist them at the front desk.
• Manage patient treatment schedules and appointments.
• Assist with billing and payment collection support.

Skills

Multitasking

Organizational skills

Customer service

Communication skills

Background check

Job description

Compleat Rehab & Sports Therapy is a network of adult outpatient physical therapy clinics dedicated to providing high-quality, compassionate care to clients. The Front Desk Patient Advocate (FDPA) will be the welcoming face, onboarding new patients, scheduling treatments, and assisting with billing and payments.

The role requires strong customer service, multitasking, and organization, with the ability to pass a background check.