Patient Experience Specialist - Front Desk

MyMichigan Medical Group; Alpena, Northern (MI, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

MyMichigan Medical Group is seeking a friendly front desk professional to support clerical, receptionist, and secretarial tasks for the practice. You will manage patient check-ins, verify insurance, schedule appointments, and assist with registrations using NextGen EMR.

Excellent customer service and HIPAA knowledge are essential. Responsibilities include check-out duties, billing help, and coordinating referrals and tests while maintaining a professional, welcoming environment for a diverse

Qualifications

• Experience in a medical office or similar setting preferred.
• Knowledge of HIPAA and medical office policies.
• Proficient in computer usage and electronic medical records.

Responsibilities

• Greet and check-in patients, verify demographics and insurance, and collect payments.
• Schedule appointments and coordinate tests/referrals as directed by providers.
• Process registrations, maintain tidy reception area, and balance cash as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Critical thinking

Medical office coordination

Phone etiquette

Education

High school diploma or equivalent

Associates degree preferred

Tools

NextGen EMR

MS Office

Scheduling software

Job description

MyMichigan Medical Group is seeking a friendly front desk professional to support clerical, receptionist, and secretarial tasks for the practice. You will manage patient check-ins, verify insurance, schedule appointments, and assist with registrations using NextGen EMR.

Excellent customer service and HIPAA knowledge are essential. Responsibilities include check-out duties, billing help, and coordinating referrals and tests while maintaining a professional, welcoming environment for a diverse