Patient Experience Specialist — Flexible Hours

AdaptHealth, LLC; Murray (KY); Hybrid; USD 40,116,000 - 57,308,000; Full time

Job summary

AdaptHealth, LLC is seeking a level-based Patient Service Representative to provide exceptional customer service via calls and emails, while ensuring patient needs are met with care and efficiency. The role spans Level 1 to Level 3 responsibilities, including insurance verification, payments, and escalation handling.

A high school diploma is required, with preferred healthcare administration education. Candidates should be proficient with Microsoft Office and database systems, possess strong

Qualifications

• High school diploma or equivalent required
• Associates degree in healthcare administration or related field preferred
• Experience in healthcare, insurance, medical billing, or patient services preferred
• Knowledge of respiratory therapy or DME services preferred

Responsibilities

• Answer calls and emails in a timely manner, meeting performance goals
• Handle standard call types including tank requests, ETA inquiries, and order status
• Verify insurance carriers in the database system
• Document call information per SOPs
• Resolve customer complaints with problem-solving approach
• Provide information about products, services, and general support
• Assist Level 2 with advanced calls, payments, and returns
• Support Level 3 with training, escalation handling, and process improvements

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Attention to detail

Data verification

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Database systems

Job description

AdaptHealth, LLC is seeking a level-based Patient Service Representative to provide exceptional customer service via calls and emails, while ensuring patient needs are met with care and efficiency. The role spans Level 1 to Level 3 responsibilities, including insurance verification, payments, and escalation handling.

A high school diploma is required, with preferred healthcare administration education. Candidates should be proficient with Microsoft Office and database systems, possess strong