Patient Services & Insurance Support Specialist

Adapt-Health-LLC; Wilson (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

AdaptHealth LLC is seeking a Customer Service Specialist to learn and manage the full front-end process to support patient care. The role handles inbound and outbound calls, processes orders, and schedules equipment as prescribed by physicians.

Responsibilities include insurance verification, obtaining authorizations when needed, and educating patients on financial responsibilities while documenting accurately across EMR systems. Strong communication and multitasking are essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to analyze and resolve problems with attention to detail.
• Ability to prioritize and manage multiple tasks while meeting goals.

Responsibilities

• Learn and understand the entire front-end process to ensure patient service.
• Answer inbound calls and make outbound calls in a fast-paced environment.
• Process orders and schedule equipment as ordered by physicians.
• Verify insurance information and determine patient eligibility and coverage.
• Obtain pre-authorizations when required and route documentation.
• Navigate multiple EMR systems to access necessary documentation.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

MS Office

EMR systems

Education

High School Diploma or equivalent

Tools

EMR software

Job description

AdaptHealth LLC is seeking a Customer Service Specialist to learn and manage the full front-end process to support patient care. The role handles inbound and outbound calls, processes orders, and schedules equipment as prescribed by physicians.

Responsibilities include insurance verification, obtaining authorizations when needed, and educating patients on financial responsibilities while documenting accurately across EMR systems. Strong communication and multitasking are essential.